HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.

HelpDesk Resources for  Staff 

Tech Questions: 

1 Complete this form.

2 If you need technology repaired or replaced, use this form.
Complete form for:
  1. Do you have questions about using our web site? about technology? wondering if your question is a helpdesk question? Please ask here for help.
  2. Repair or replacement of technology items

Use your Google Chat to ask Jenny or Sheri a question.
How to use Google chat:


Help Links:

Google Apps Admin Help Center:



HelpDesk Resources for HelpDesk Representatives
Google Mail & Calendar Troubleshooting

(training slides)
Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues
 See Admin Site

(Help Center article)
Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Contact Support
509-634 4541 x128
Sheri
Jenny
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